RETURN & CANCELLATION
As items are Made to order, cancellation is only accepted within the first 24hours after purchase.
Returns are only accepted due to manufacturing defect, and must be shipped back within the first 14 days after it has been delivered.
Exchanges are accepted within 5 days the package has been delivered. Any additional cost or refund due to price difference will be calculated and added to your final invoice.
Incorrect Ring Sizing: Rings purchased on an incorrect size may be returned for any necessary adjustment, free of charge!
Please follow our simple guidelines under Ring Sizing in order to determine your correct finger size!
Any additional shipping costs are not covered by THAIZ JEWELLERY.
How to Return an Item: All items returned must be in new/unused condition. Prior to sending the package back, you MUST call or email. The customer may proceed with Return only after receiving a confirmation by THAIZ JEWELLERY. We are not responsible for loss or damage of return shipments.
MAKE SURE PRIOR TO SEALING the package, or Air Mail Bubble envelope, that the jewellery is unable to shift around inside the jewellery box. Have the package sealed along all the edges and make sure it can not easily be opened.
When the package is created, please send us the tracking number and make sure the item is insured when shipping back as we are not responsible for lost or stolen packages. Upon receiving the package, the item will be inspected, and if everything looks good, we will issue you the full refund to you. Please note that any additional shipping costs are not covered by THAIZ JEWELLERY. If the item was damaged in anyway, you will be charged for the damages. Returned items may be subject up to 40% restocking charge IF the above-listed directions are not followed.
ORDER PROCESSING & SHIPPING
Orders will only be shipped after payment confirmation. After that, please allow 2 to 4 days for your jewellery to be made, as most items are only Made to order!
You will receive a Notification E-mail with your Package Tracking Number once your item has been shipped. Our delivery service is handled by The Swiss Post. Once the package has crossed borders, it will be handled by the local postal office. Click here to track your Parcel.
Priority Domestic Shipping (within Switzerland) takes 1 to 2 working days and is free of charge! A possibility for picking up your item straight from our Atelier in Zürich is also available. Simply select "Atelier Pick Up" at checkout and the additional information will be then provided.
Priority International Shipping may take 2 to 15 working days, and is free of charge for orders over Sfr200.- (Swiss Francs).
Any additional costs due to duties/taxes are not included in the Shipping costs and are to be paid by the customer.
All information provided are to remain private and only used for the purpose of completing your order!